Frequently asked questions

Connect · Strengthen · Protect is a coordinated workplace wellbeing system that integrates prevention, peer connection, governance, and crisis response into one clear framework. It supports people early, reduces escalation, and helps organisations meet their duty of care in a sustainable way.

Relying on a single solution — such as training alone or EAP alone — often leads to missed early warning signs, overburdened support staff, or late intervention. This system ensures: • Everyday wellbeing is supported early • Peer supporters are protected and not over-extended • Escalation is clear and appropriate • Governance and WHS confidence are strengthened

Connect refers to confidential, non-clinical peer support enabled through a secure peer support platform powered by ByMindSide. It allows employees to talk with trained peers when they need connection — before issues escalate.

Yes. Peer support conversations are confidential and non-clinical. • Individual conversations are not shared with managers or the organisation • No personal disclosures are reported • Only de-identified, aggregated insights are used to understand workplace trends • The platform does not diagnose, treat, or replace clinical care

The platform is designed to protect peer supporters by: • Monitoring workload and exposure • Flagging early signs of burnout or secondary trauma • Supporting supervision and coordinator oversight • Reinforcing clear boundaries and ethical practice This prevents peer support from becoming emotionally unsafe or personality-dependent.

Strengthen refers to building everyday wellbeing capability and culture through Resilience First Aid (RFA). RFA helps teams: • Notice early signs of strain • Have safe, human conversations • Reduce stigma • Prevent burnout before escalation It is designed for all staff, not just support roles.

This system does not replace Mental Health First Aid — it protects it. • RFA supports prevention and everyday wellbeing • Peer support offers early, non-clinical connection • Mental Health First Aid (MHFA) remains the formal escalation and safety net MHFA is activated when: • Distress becomes significant • Risk to safety is identified • Professional or clinical referral is required This ensures MHFA is used when it matters most, not for everyday stress.

Our Minds at Work (OMAW) acts as the independent wellbeing administrator for the system. OMAW does not replace HR, WHS, or leadership. Instead, OMAW provides: • Ethical administration of the peer support platform • Clear boundaries between peer support, MHFA, and clinical services • Support with escalation decisions • Psychosocial risk insights and prevention recommendations

The organisation receives de-identified, aggregated insights only, such as: • Common psychosocial hazard themes (e.g. workload, change fatigue) • Emerging trends over time • Practical, prevention-focused recommendations This supports early action on systems and workload — not monitoring individuals.

Yes. The system supports: • Early identification of psychosocial risks • Clear escalation pathways • Evidence of prevention, not just response • Stronger governance and oversight It aligns with expectations for psychological health and safety, not just crisis management.

No. This system complements existing supports. • Peer support provides connection • RFA strengthens everyday wellbeing • MHFA supports escalation • EAP and clinical services remain available when professional care is needed Each layer has a clear role.

This approach suits: • Organisations seeking prevention, not just response • Workplaces with peer support or MHFA already in place • Leaders wanting clearer governance and role protection • Teams committed to people-first wellbeing

This is not duplication — it is completion. Resilience First Aid reduces demand. Peer support catches people early. OMAW provides governance and insight. Mental Health First Aid protects when it really matters.

Our Minds At Work (OMAW) delivers evidence-based training designed to build confidence, strengthen capability, and support healthier, safer workplaces. Our training programs are practical, people-centred, and aligned with best practice in psychosocial risk, mental health, and organisational wellbeing. Core training offerings include: 1. Mental Health First Aid (MHFA) Globally recognised training that teaches individuals how to recognise and respond to signs of mental health challenges. Practical, confidence-building skills for supporting colleagues, team members, family and friends. 2. Mindful Champions® Workplace Training Whole-of-workplace wellbeing training focused on mental health, resilience, stress management, and proactive psychological safety. Suitable for individuals, teams, and leaders. 3. Leadership & Manager Wellbeing Training Workshops and coaching tailored for leaders and managers. Focus on how to create psychologically safe environments, support teams, and manage wellbeing challenges. 4. Workshops & Short Courses Topic-specific workshops on things like stress, burnout, resilience, workplace culture and psychosocial risk. Designed for teams and organisations seeking targeted learning and practical tools. 5. Customised Training Solutions Bespoke programs tailored to your organisation’s culture, needs and wellbeing goals. Can include blended learning, group facilitation, and industry-specific content.

Mental Health First Aid is a training program that teaches individuals how to assist someone who is developing a mental health problem or experiencing a mental health crisis. The training helps you recognize the signs and symptoms of mental health issues and provides guidance on how to offer initial support and direct the person to appropriate professional help.

You can register for a training session by visiting our website and navigating to the 'Training' section. There, you will find a list of available sessions and a registration form.