Mindful Champions - A layered workplace wellbeing system

This program combines prevention, peer connection, and crisis response into one coordinated system — supporting individuals early while protecting the organisation’s duty of care.

CONNECT

Early, non-clinical peer support, guided by a people-first lens.

STRENGTHEN

Focus on developing everyday habits and nurturing a positive culture that helps prevent issues from escalating!

PROTECT

Structure and safeguards to support people early while protecting organisational duty of care.

Resilience First Aid (RFA)

• Everyday wellbeing skills

• Psychological safety

• Early conversations

• Burnout prevention

Included in the Mindful Champions Program

$695 2day Course F2F

INVESTMENT

Resilience First Aid (RFA) — Prevention and Culture Layer

Resilience First Aid (RFA) forms the prevention and culture layer of the program, building everyday capability across teams to support wellbeing before issues escalate.

RFA is designed for all staff, not just designated support roles.

What RFA provides

RFA strengthens the workplace by:

Building confidence to notice early signs of strain

Supporting everyday check-ins and conversations

Reducing stigma around wellbeing discussions

Supporting psychological safety and shared responsibility

Preventing burnout through early awareness and action

RFA uses non-clinical, human language, making it accessible and practical in real work settings.

How RFA fits with peer support and MHFA

RFA reduces the volume and severity of issues entering peer support

Peer support provides a connection when someone needs to talk

MHFA is reserved for escalation and crisis

RFA builds the everyday habits and culture that prevent issues from escalating into crises. Resilience First Aid reduces demand.

Confidential peer connection
Non-clinical support
Early help-seeking
Reduced Stigma

Included in the Mindful Champions Program

$ Price dependent on needs

INVESTMENT

At the foundation of the program is a secure peer support platform powered by ByMindSide, designed to make peer support safe, consistent, and sustainable across your organisation. Rather than relying solely on training individuals and hoping the program runs well, the platform provides the structure and safeguards needed for peer support to work day-to-day and long-term.

What the platform is designed to do

The platform supports the safe operation of peer support by:

Monitoring peer supporter workload and exposure
Flagging early signs of burnout or secondary (vicarious) trauma
Supporting regular supervision and coordinator oversight
Reinforcing clear role boundaries and ethical practice

This ensures peer supporters are supported and protected, not over-extended or placed at risk.

How the platform supports your organisation

The platform provides program-level structure and visibility by:

Centralising the administration of the peer support program
Enabling real-time oversight of program activity (without accessing personal conversations)
Supporting consistency across teams, locations, and hybrid work environments
Assisting with the coordination of training, supervision, and peer capacity
Enabling ongoing evaluation and continuous improvement

This means your organisation gains confidence and control at a system level, while individual employees retain privacy and choice.

Privacy and boundaries

Peer support conversations remain confidential and non-clinical
No individual disclosures are shared with managers or the organisation
The platform provides de-identified, aggregated insights only
It does not diagnose, treat, or replace clinical or EAP services

The platform is designed to improve work systems, not monitor people.

Why this matters for your workplace

Without structure, peer support programs can unintentionally create risks — including peer supporter burnout, blurred boundaries, or inconsistent use. With the platform in place, your organisation benefits from:

Safer peer support delivery
Protected peer supporters
Clear escalation pathways
Stronger governance and WHS confidence
A program that is sustainable, not personality-dependent

The peer support platform enables safe human connection at the individual level while providing organisations with the structure and safeguards needed to run an effective, ethical peer support program.

Independent well-being administration
Psychosocial risk insights
Prevention recommendations
System-level reporting

Included in the Mindful Champions Program

$0.00 - 15min enquiry call

INVESTMENT

OMAW ensures wellbeing support is coordinated, ethical, and actionable — supporting people while protecting the organisation.

Our Minds at Work (OMAW) acts as the independent wellbeing administrator for the workplace, ensuring the peer support platform, MHFA pathways, and prevention activities operate as a coordinated system rather than disconnected initiatives.

OMAW does not replace internal HR, WHS, or leadership roles. Instead, OMAW provides external oversight, expertise, and governance support to help workplaces move from reactive wellbeing to early intervention and prevention.

What OMAW is responsible for

OMAW provides system-level stewardship by:

Administering the peer support platform ethically and safely

Supporting clear boundaries between peer support, MHFA, and clinical services

Assisting with escalation decisions where risk or complexity arises

Recommending appropriate additional supports (EAP, clinical services, workload adjustments, training)

Translating wellbeing data into practical, prevention-focused actions

Psychosocial risk insight and reporting

At a workplace level, OMAW provides:

De-identified, aggregated wellbeing insights

Identification of reported psychosocial hazard themes (e.g. workload pressure, change fatigue, role clarity)

Trend analysis over time to identify emerging risks

Practical recommendations aligned to WHS and psychosocial risk expectations

The workplace receives actionable insight, not personal disclosure. This allows organisations to address systemic issues early, rather than responding only after harm has occurred.

Why this role matters

Without independent coordination:

Peer support can lack escalation clarity

MHFA officers can become over-relied on

Psychosocial risks may surface too late

With OMAW as administrator:

Roles remain clear and protected

Risks are identified earlier

Prevention becomes possible

Governance confidence increases

Crisis Recognition
Duty of Care response
Referral to professional support
Certificated 3 years

Included in the Mindful Champions Program

$395 2 Day F2F Public

INVESTMENT

Mental Health First Aid (MHFA) remains the formal escalation pathway and safety net within the program.

Delivered by organisations such as Workplace Mental Health First Aid, MHFA equips designated staff to respond appropriately when someone is experiencing significant mental distress or crisis.

Role within the program

MHFA is activated when:

Distress escalates beyond peer support

Risk to safety is identified

Professional or clinical support is required

Clear duty-of-care action is needed

MHFA provides:

Crisis recognition and response

Support for referral to professional help

How MHFA is protected in this model

This program is deliberately designed so that:

MHFA is not the first response to everyday stress

MHFA officers are not overburdened

Escalation is appropriate, timely, and supported

OMAW supports clarity around when to escalate, ensuring MHFA is used when it matters most.

MHFA provides the essential safety net — protecting people and meeting duty-of-care obligations when distress becomes serious.

Prevention & Culture

Connection & Early Support

Governance & Oversight

Escalation & Safety Net

Resilience First Aid (RFA)

Everyday wellbeing skills
Psychological Safety
Early conversation
Burnout prevention

Peer Support Platform (PSP)

Confidential peer connection
Non-clinical support
Early help-seeking
Reduced Stigma

Our Minds at Work (OMAW)

Independent well-being administration
Psychosocial risk insights
Prevention recommendations
System-level reporting

Mental Health First Aid (MHFA)

Crisis Recognition
Duty of Care response
Referral to professional support
Certificated 3 years

Why organisations
choose this approach?

Moves wellbeing from reactive response to prevention
Reduces over-reliance on individual champions
Protects peer supporters from burnout
Provides clear escalation pathways
Supports psychosocial risk management expectations
Strengthens duty-of-care confidence

Evidence-Informed Design
What you can expect

Psychosocial risk management principles
Early intervention and prevention frameworks
Ethical peer support practice
SafeWork NSW expectations for prevention and escalation
Clearer governance and oversight
A more sustainable wellbeing approach

What makes this
different?

Not a single course — a 12-month system
Prevention and early support, not crisis-led
Independent wellbeing administration
Clear boundaries between peer support, MHFA, and clinical care
Privacy-first design

CONNECT

STRENGTHEN

PROTECT

Prevention & Culture

Connection & Early Support

Governance & Oversight

Escalation & Safety Net

Resilience First Aid (RFA)

Peer Support Platform (PSP)

Our Minds at Work (OMAW)

Mental Health First Aid (MHFA)

Why organisations choose this approach?

Evidence-Informed Design What you can expect

What makes this different?

Why organisations
choose this approach?

Evidence-Informed Design
What you can expect

What makes this
different?