Specialist Training: The Right Expertise for Your Workplace

Every workplace has different people, pressures and priorities. The training that works for one organisation may not be suitable for another.

Our Minds at Work connects organisations with trusted specialists across mental health, resilience, physical safety, communication and workplace wellbeing. We help you identify the right training, coordinate delivery and create a more connected approach to developing your people.

Rather than selecting a course simply because it is popular, we begin by understanding what your workplace and employees genuinely need.

Training Designed Around Your Organisation

Specialist training can help employees and leaders build the knowledge, confidence and practical skills to respond to challenges in their everyday work.

Depending on your organisation’s needs, training may support:

• Mental health awareness and early intervention.

• Personal and team resilience.

• Physical first aid knowledge and capability.

• Suicide awareness and appropriate referral.

• Emotional regulation and recovery.

• Difficult workplace conversations.

• Leadership capability.

• Psychosocial risk awareness.

• Frontline and customer-facing employees.

• Respectful communication and team connection.

• Workplace health, safety and wellbeing.

Programs may be delivered individually or combined as part of a broader workplace solution.

Mental Health First Aid

Mental Health First Aid training helps participants develop the confidence to recognise and respond when someone may be experiencing a mental health problem or crisis.

Participants learn how to:

• Recognise common signs and symptoms of mental health problems.

• Approach someone they are concerned about.

• Listen and communicate without judgement.

• Provide initial support and information.

• Encourage appropriate professional assistance.

• Respond to selected mental health crisis situations.

• Maintain appropriate personal and professional boundaries.

Mental Health First Aid does not teach participants to diagnose or provide therapy. It equips them to offer initial support and guide someone towards appropriate help.

Our Minds at Work can coordinate accredited Mental Health First Aid training for leaders, employees and workplace groups.

Resilience First Aid

Resilience First Aid takes a proactive approach to mental health by helping people recognise and strengthen the factors that support resilience.

The training can help participants understand how to:

• Recognise signs of declining resilience.

• Begin conversations that strengthen wellbeing.

• Identify protective factors within individuals and teams.

• Support colleagues before concerns become overwhelming.

• Build stronger workplace and community connections.

• Encourage practical and appropriate support.

• Contribute to a more resilient workplace culture.

Resilience is not about expecting employees to tolerate harmful conditions or continually push through pressure. Organisational action is still required to identify and manage work-related psychosocial risks.

Physical First Aid

Physical First Aid training gives employees practical skills to respond when an illness, injury or emergency occurs in the workplace.

Training options may include:

• Provide First Aid.

• CPR.

• Emergency response procedures.

• Refresher training.

• Workplace-specific first aid scenarios.

• Courses appropriate to identified workplace risks.

The right training will depend on your working environment, employee roles, regulatory requirements and the types of incidents that could reasonably occur.

We can help coordinate suitable training through appropriately qualified providers.

Suicide Awareness

Employees and leaders can feel uncertain about what to do when they are concerned that someone may be thinking about suicide.

Suicide-awareness education can help participants:

• Understand common warning signs.

• Feel more confident asking direct and appropriate questions.

• Listen without judgement.

• Respond calmly and compassionately.

• Connect someone with professional or crisis support.

• Understand when urgent action may be required.

• Recognise the limits of their role.

• Consider their own wellbeing after a difficult conversation.

  
  

Training should be delivered safely, sensitively and with clear support pathways appropriate to the workplace.

Difficult Conversations

Some of the most important workplace conversations are also the easiest to avoid.

Specialist training can build capability to manage conversations involving:

• Performance or behaviour concerns.

• Workplace conflict.

• Employee wellbeing.

• Feedback and accountability.

• Boundaries and expectations.

• Change and uncertainty.

• Challenging customer interactions.

• Heightened emotions.

  
  

Participants can explore realistic workplace scenarios and practise communicating with greater clarity, confidence and respect.

Emotional Regulation and Frontline Support

Customer-facing and frontline employees may regularly encounter complaints, aggression, distress or emotionally demanding situations.

Practical workshops can help employees:

• Recognise their reactions under pressure.

• Regulate emotions during challenging interactions.

• Communicate and set boundaries confidently.

• Recover after difficult experiences.

• Understand escalation and support pathways.

• Reduce the ongoing impact of stressful interactions.

  
  

Training can be tailored to reflect the situations employees are most likely to encounter in their roles.

Leadership and Executive Development

Leaders need more than technical knowledge. They also need the confidence and capability to communicate effectively, support their people and respond constructively when challenges arise.

Specialist leadership programs may focus on:

• Leading resilient and high-performing teams.

• Managing difficult conversations.

• Recognising and responding to employee distress.

• Strengthening communication and trust.

• Understanding psychosocial hazards.

• Leading through pressure and change.

• Supporting wellbeing while maintaining accountability.

• Developing personal and executive resilience.

Programs can be designed for emerging leaders, frontline supervisors, experienced managers or executive teams.

More Than a Training Calendar

One-off courses can build knowledge, but stronger outcomes are achieved when training is connected to workplace needs and organisational priorities.

Before recommending a program, we consider:

• What is happening within the workplace.

• Who needs the training.

• What participants need to do differently afterwards.

• Existing skills and initiatives.

• Workplace risks and employee experiences.

• Leadership support for the program.

• Opportunities to reinforce and apply the learning.

• Whether training should form part of a broader solution.

  
  

This helps organisations invest in training with a clear purpose.

Coordinated Through One Trusted Partner

Managing several providers can create additional work for HR, WHS and leadership teams.

Our Minds at Work provides one central point of contact to help coordinate:

• Training needs and desired outcomes.

• Suitable specialist providers.

• Program options and delivery formats.

• Dates, venues and participant numbers.

• Quotes and bookings.

• Pre-training communication.

• Resources and participant information.

• Feedback and follow-up opportunities.

• Connections between different training initiatives.

  
  

Each program is delivered by a specialist with experience relevant to the topic, while your organisation benefits from a coordinated and consistent approach.

Our Integrated Approach

Our specialist training solutions follow the Our Minds at Work framework:

Connect

We listen to understand your organisation, employees, workplace pressures and current priorities.

Strengthen

We connect your people with specialist-led training that builds practical knowledge, confidence and capability.

Protect

We help align training with broader workplace practices that support wellbeing, respectful relationships and psychological and physical safety.

Training can strengthen your people, but it should complement effective workplace systems, leadership practices and action to manage health and safety risks.

Find the Right Training for Your People

You do not need to know which course to choose before speaking with us.

Tell us about your people, your workplace and the outcomes you want to achieve. We can help identify and coordinate a specialist training solution suited to your organisation.

Ready to explore specialist training for your workplace?

Talk with Our Minds at Work about Mental Health First Aid, Resilience First Aid, Physical First Aid or a tailored combination of specialist-led programs.

One Partner.

Many Specialists.

One Integrated Approach to Workplace Wellbeing, Health and Safety.